Returns & Exchanges

At Gluegun.com, we strive to ensure you have the right equipment for your bonding needs; if you are not satisfied with your purchase, you may return eligible items within 30 days of delivery.

Return Process

• 1.
  Request an RMA

  Contact our customer service team to request a Return Merchandise Authorization (RMA) number, which is required for all processed returns.

• 2.
  Pack Your Items

  Securely place the unused items in their original packaging, ensuring all manuals and accessories are included to avoid restocking fees.

• 3.
  Label and Ship

  Clearly write the RMA number on the outside of your shipping box and send the package to our designated returns center using a trackable carrier.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned equipment, we will issue a refund to your original payment method within 5-7 business days.